Refund & Cancellation Policy

We refund the full amount, without argument, in any of these cases:

• The file is corrupt, will not open, or is missing content it was described as containing.
• The product is materially different from its description or preview images.
• You were charged more than once for the same order, or charged for an order that was never delivered.
• You have not downloaded the file, and you ask within 14 days of purchase.
• A technical fault on our side prevented you from downloading, and we cannot resolve it.

In the first three cases there is no time limit. If a file turns out to be faulty a year later, it was faulty when you bought it.

Because a downloaded file cannot be given back, we do not refund simply because a product is no longer wanted. Specifically:

• You have downloaded the file and it is as described, but you have changed your mind.
• You bought the wrong format or the wrong product, having been shown the format on the product page. Tell us anyway — we will usually exchange it.
• You do not have the software the file requires. Each product page states this before purchase.
• The file does not suit your project, but matches its description and previews.

These are not refusals to help. If you are in any of these situations, write to us — an exchange or a credit is often the right answer and we would rather do that than lose a customer over it.

An order that has not yet been paid can be abandoned at any point; nothing is charged and nothing is delivered. Once payment is confirmed the files unlock immediately, so a paid order cannot be cancelled — it becomes a refund request under the terms above.

Credits used by the AI tools are refunded automatically when a run fails: if a tool errors, the credits it took are returned to your balance without you asking.

Unused credit packs can be refunded within 14 days of purchase provided no credits from the pack have been spent. Credits that have been spent on completed runs are not refundable, because the work was carried out.

Email [email protected] with:

• Your order number — it is on your receipt and under Account → Orders.
• Which product the request concerns.
• What went wrong. A screenshot or the error message helps us fix it for everyone.

We reply within one business day. You do not need to justify a request made under the first section — telling us the file is faulty is enough.

Approved refunds are returned to the original payment method — the same card, wallet or account the payment came from. We cannot send a refund anywhere else.

• We process the refund within 3 business days of approving it.
• Your bank or wallet provider then takes its own time to post it, usually 5 to 14 business days.
• Refunds are issued in the currency you were charged in, for the amount you were charged.

Where a payment provider has already deducted a transaction fee, that fee is not within our control; the refund is of the amount you paid.

Reply to us and say so. A refusal is a judgement, and judgements can be wrong — we would rather reconsider than have you take it up with your bank. You keep every right you have under Egyptian consumer law regardless of anything on this page.

Our full contact details, including a postal address, are on the contact page.